Frequently Asked Questions

We provide independent draw adjudication and certification. Organisations use the platform to record, complete, and generate verifiable certificates for prize draws.

No. We are an independent adjudication platform. While not government-operated, our processes are designed to provide structured, transparent, and verifiable documentation of draw outcomes.

A certificate serves as a formal record of the draw event and its recorded outcome.

Winners are selected according to the configured method at the time the draw is executed. The completion event is timestamped in UTC and immediately recorded.

The full selection event is captured in the draw's audit trail and included in the issued certificate.

No. Once a draw is completed and a certificate is issued, the recorded result cannot be altered.

A fingerprint is a unique digital summary of the draw data at the exact moment of completion.

If any detail were changed — even a single character — the fingerprint would change, making any alteration immediately detectable when verified.

Reserve winners are backup selections chosen at the same time as the primary winner. They are assigned a priority order (R1, R2, etc.) and recorded on the certificate.

If the primary winner cannot receive the prize under the organiser's rules, the prize may pass to reserves in priority order.

Results can be verified using any of the following:

• Certificate ID
• Verification link
• Record fingerprint (entries hash)

The public verification page confirms whether a certificate is valid and unaltered — no account required.

The public verification page displays non-sensitive summary data only:

• Draw name
• Organisation name
• Completion timestamp (UTC)
• Winner and reserve status
• Entry count
• Certificate validity state

In limited circumstances — such as duplicate issuance or administrative error — a certificate may be marked as revoked.

A verified organisation has completed an identity and documentation review process. Verification status is displayed publicly on certificates to improve transparency and accountability.

Verification confirms that identity documentation was reviewed at the time of application.

Yes. Entry data and account information are stored using access controls and security safeguards designed to protect integrity and confidentiality throughout the draw lifecycle.

Draw records are retained for verification and audit purposes in accordance with our data retention policy. Records are kept only for as long as necessary to support verification and dispute review.

Further details are available in our Privacy documentation.

In the event of a dispute, the following process is followed:

1. The certificate fingerprint is checked against the original stored record
2. The recorded timestamps and audit trail events are reviewed
3. The public verification record is compared to the internal certificate for consistency

For assistance, please visit our Contact page. Include your Certificate ID or Draw Reference for faster support.